No — you can book directly with us, no referral needed. If you do have a GP care plan or a DVA referral, bring it along and we'll sort out the rebate for you.

Every appointment is a full 30 minutes. Fees depend on which podiatrist you see and whether you have a Medicare care plan — you'll find the full breakdown on our Fees page. We'll always be upfront about cost before we do anything.

Yes — if your fund and level of cover include podiatry, we can process your claim on the spot with HICAPS, so you only pay the gap. We're a Bupa Members First and HCF More for Feet provider. What you get back depends on your fund, cover and limits.

We'll take the time to understand your history and what's bothering you, have a good look at your feet and how you move, and then explain — in plain language — what we think is going on and the options that make sense for you. You'll leave with a clear plan, not a mystery.

Most of what we do is gentle and comfortable, and we'll always talk you through anything before we start. If you're feeling nervous, tell us — we'll go at your pace.

That's a common reason people come to us, and a fair question. We can't promise a different outcome — no clinic honestly can — but podiatry looks specifically at how your feet and lower limbs move and load, which is a narrower lens than physiotherapy or chiropractic care typically use. That focus sometimes picks up something a broader approach didn't — a particular gait pattern, a footwear factor, or an issue localised to the foot itself. We also don't treat any single technique as a stand‑alone answer: shockwave, foot mobilisation, manipulation, IASTM, dry needling, supportive strapping and custom orthotics are all options, and which combination makes sense depends on what we actually find in your assessment. If earlier treatment hasn't helped, that's useful information — it tells us what to look at differently, not just what to repeat.

For the right person and the right cause, custom or semi‑custom orthotics can meaningfully reduce discomfort by changing how pressure is distributed across your foot. They're not a universal solution, though — and we won't recommend them if your assessment doesn't point to them helping your particular situation. That's exactly why the assessment comes first, not the orthotic.

It genuinely depends on the condition, how long it's been there, and your circumstances — we won't promise a specific timeframe, because that wouldn't be honest. What we will give you is a clear, realistic explanation of what to expect for your situation, discussed at your assessment rather than guessed at in advance.

If you have them: your referral or GP care plan, your Medicare card and a bank/debit card, a list of any medications, the shoes you wear most (and any that bother you), and any orthotics you currently use.

Yes. We look after growing feet, walking and gait concerns, and keeping active kids comfortable and moving well. You can read more on our children's feet page.

Between the team we speak Arabic, Cantonese, English, Mandarin and Vietnamese — so it's easier to explain things in a way that makes sense to you.

We just ask for 24 hours' notice if you need to change or cancel, so we can offer the time to someone else. Genuine emergencies are always understood.